Terms & Conditions

Thank you for purchasing a ticket to attend a YWCA Canberra (She Leads) event. By purchasing a ticket, you confirm your acceptance of the following terms and conditions. If you have purchased multiple tickets, you agree to these terms on behalf of all attendees, who are also required to comply. 

Refund Policy 

If you are unable to attend the event, please notify us promptly by contacting sheleads@ywca-canberra.org.au. A full refund is available for cancellations made via email at least seven (7) days prior to the scheduled event. 

 
No refunds will be provided for cancellations received within seven days of the event. 

Card fees will not be refunded: 

  • 1.4% + 30c for domestic Visa/Mastercard transactions 
  • 1.75% + 30c for domestic AmEx transactions 
  • 2.9% + 30c for international transactions 

If you are unable to attend, you may transfer your ticket to another person by emailing sheleads@ywca-canberra.org.au with the replacement attendee’s details no later than 48 hours before the event. Dietary requirements cannot be accommodated within the seven (7) days prior and the regular menu will be served in such cases. 

YWCA Canberra Membership Eligibility and Pricing

  • Member Pricing Eligibility: To qualify for YWCA Canberra member pricing, an individual must hold an active and approved YWCA Canberra membership at the time of purchase. It is the applicant’s responsibility to ensure their membership has been fully approved prior to making any purchase for which member pricing is sought.
  • Ticket Limit: Your YWCA Canberra membership discount is applicable to one ticket only per eligible event, product, or service, unless otherwise stated.
  • Membership Activation: All membership applications must undergo formal review and approval by the YWCA Canberra Board. A membership is not considered active, and therefore does not confer eligibility for member pricing or benefits, until Board approval has been granted.

Payment Terms for Invoices for Groups of 8+ Attendees 

All invoices issued under this offer must be paid in full by 10 July 2026, prior to the conference. If payment cannot be completed by this date, written confirmation must be provided by your organisation’s finance team confirming the invoice is scheduled for payment within the current pay cycle. This confirmation must be submitted as a signed statement.
Your organisation remains liable for all tickets booked under invoice, and no changes are permitted once tickets are confirmed, except for additional ticket purchases at the current pricing. Tickets may be cancelled if payment or appropriate confirmation is not received by the due date.

Participation Policy 

YWCA Canberra is committed to creating safe and welcoming spaces for conversations about women in leadership. We expect all attendees, speakers, partners, and organisers to help foster an inclusive and respectful environment. 

Harassment of any kind, directed towards event attendees, speakers, partners, or organisers, is strictly prohibited and will not be tolerated. 

Harassment includes, but is not limited to: 

  • Offensive verbal or online comments related to gender, gender identity or expression, age, sexual orientation, disability, physical appearance, body size, race, religion 
  • Public display of sexual imagery 
  • Deliberate intimidation, stalking, following, or unwelcome photography/recording 
  • Sustained disruption of proceedings 
  • Inappropriate physical contact or unwanted sexual attention 

Partners and speakers are also expected not to use sexualised imagery, activities, or materials in connection with YWCA Canberra events. 

Event organisers may take any action deemed necessary, including issuing warnings or expelling offenders from the event without entitlement to a refund. 

If you experience or witness harassment, or have any concerns, please notify a member of the event team. You can also report concerns to the YWCA Canberra team at sheleads@ywca-canberra.org.au or (02) 6185 2000. 

Public Transport

2026 She Leads Conference attendees can travel FREE OF CHARGE on Transport Canberra services on Friday, 31 July by displaying their 2026 conference ticket. We have intentionally chosen a venue that is easily accessible by public transport. The Canberra Rex Hotel is conveniently located just a three-minute walk from the Ipima Street light rail stop.

Late Arrivals

Please note that doors will close at 9:20 AM prior to the first keynote session. Entry will not be permitted until the session concludes at 10:00 AM.

Recording & Filming Restrictions

Sessions clearly designated as “No Filming” are not to be filmed, recorded, or live-streamed.

Should any unauthorised filming or recording be identified, members of the She Leads team reserve the right to request that such activity cease immediately and that any captured footage be deleted.

Code of Conduct & General Behaviour 

Disruptive behaviour or breach of these terms may result in your removal from the event without refund. 

By attending, you consent to being photographed, filmed, or recorded at the event. These materials may be used for YWCA Canberra’s promotional purposes. If you do not wish to be photographed or recorded, please inform a staff member immediately upon arrival. 

Privacy Statement 

Personal information collected at registration will be managed in accordance with our Privacy Policy and is used solely for event management and communication purposes. 

Accessibility 

If you have accessibility requirements, please notify us at least seven (7) days before the event so appropriate arrangements can be made. Past this date we are unable to accommodate specific requests.  

Age Restrictions 

Attendance is limited to participants within the intended cohort for each She Leads program:

  • She Leads Conference and She Leads Diploma: 18 years and over
  • She Leads College Conference: College students aged 16–18 (Years 11–12)
  • She Leads High Conference: High school students aged 14–15 (Years 9–10)

Public Health Guidelines 

All attendees must comply with current public health directives (including COVID-19 guidelines) as required at the time of the event. 

Limitation of Liability 

To the extent permitted by law, YWCA Canberra accepts no responsibility for any personal injury, loss, or damage to personal property incurred during the event. 

By purchasing a ticket, you acknowledge that you have read and agree to these Terms & Conditions. 

Event Changes or Cancellation 

YWCA Canberra reserves the right to adjust the program, relocate, reschedule, or cancel the event due to unforeseen circumstances. If the event is cancelled, you will receive a full refund. If the event is rescheduled or relocated, tickets will remain valid for the new date or location, or you may request a refund if you cannot attend.